FAQ

  • Belinda Pieris

Can I cancel my order once it has been processed?
Once an order is submitted we are unable to change or cancel the order.

Can I return my order?
Yes you can, please refer to ORDERS, DELIVERY & RETURNS for more information.

Do you do gift wrapping?
We Offer beautiful gift wrapping ,just add gift wrapping to your order through the product page.  Gift wrapping cost AU$5.

Do you offer wholesale prices to shops and other businesses?
Yes we do, if you would like to stock our brand please email Belinda at belinda@belindapieris.com

Do you share my personal information?
Your personal information isn't supplied to any third parties and your details will be kept confidential. No third parties have access to our customer list. Please go to the PRIVACY page for details.

Do you ship to my country?
We can ship within Australia , New Zealand, USA, UK, EU at present. Please feel free to contact us if you would like to purchase our product and live outside of these countries. 

Does Belinda Pieris Australia Jewellery contain Nickel?
Our Jewellery is Nickel safe and falls within Australian regulations.

Does the price listed include GST?
All products bought on the Belinda Pieris Australia retail website include GST.

How accurate are the measurements listed on your product pages?
We do our best to ensure measurements and diameters are as accurate as possible.

How accurate are the product images on the site?
The images that represent each product are as accurate as possible and we aim to have numerous images for each product. Sometimes there may be a slight variation between each item as some products have unique and natural components. Some colours may also vary slightly due to computer image quality.

How can I pay for my order?
We accept payment using Visa, Master Card &  PayPal. We do not accept cheques, cash or money orders.

How do I get you to stop emailing me your newsletter?
All you need to do is click on the link at the bottom of the newsletter and unsubscribe.

I'm not at home during the day. How can I get my goods?
Please give a delivery address when ordering where someone you know is home or perhaps your workplace address. If goods cannot be delivered, a card will be put through your door, and the goods will be held at the local post office.

Is it safe and secure to order from you over the Internet?
Ordering online with Belinda Pieris Australia is just as safe as using your credit or debit card over the counter in a shop.

What do I do if the goods I ordered haven't arrived?
If you haven't received your goods within the specified time of delivery requested at time of order (ie: registered post or express post) please e-mail shop@belindapieris.com

What should I do if I have problems placing my order?
Please don't hesitate to contact us, details are on the CONTACT US page.

What should I do if my goods were damaged in transit?
If your goods are damaged when you receive them, please contact us straight away. Please see the information under RETURNS.

What should I do if some of my order is missing?
Please contact us straight away, details can be found on the CONTACT US page.

What should I do if you've sent me the wrong goods?
Please contact us straight away, details can be found on the CONTACT US page.

When am I charged for my order?
All payments are processed at the point of order.

Belinda PierisFAQ